Reference

Terms That Cover Your Account

Opening an account here means accepting one set of terms — how your wallet gets funded, how a payout is checked, and what we expect from each other.

Wallet rules in plain EnglishPayment clauses for bKash, Nagad, RocketSame terms on mobile and desktopClause changes dated on this page
33zz Terms That Cover Your Account
REACHING OUR DESK

Where To Send A Terms Question

If a clause does not match what you see in your wallet, talk to us before you act on it. Open live chat from the cashier screen once you are logged in, and the agent can see your account state straight away — no need to retell your whole history. For document-level questions, send a message through the contact form on this site and keep the thread. Never share your PIN or OTP with anyone claiming to be from support.

Cashier live chat Log in, open the cashier and tap the chat icon. Agents can pull your account, wallet and pending withdrawal status on screen, so a terms question about a held payment gets answered against real records.
Contact form thread Use the form on this site for clause-level questions or a copy of the terms. You get a reference number back, and replying to that thread keeps everything in one place if you need it later.
Account closure request Want to stop using the service? Send the request in writing from your registered email. We confirm it, close the wallet, and explain what happens to any balance still sitting on the account.
DATA AND ACCESS

How We Handle Your Records

Terms only mean something if the records behind them are handled properly. Account details, device sessions and wallet references are held so we can verify a payout or answer a dispute months later; you can ask what we keep about you, and ask for a correction, through the contact form. Log out on shared phones — a shop handset keeps the session open until you do. Keep your password and OTP to yourself.

Login security step Signing in needs your password plus an OTP sent to your registered number. On a shared handset, close the session at the end — the app stays signed in until you actively log out.
Cookies we set We use cookies to keep you signed in and to remember your language and wallet choice. Clearing them logs you out, and blocking all of them stops parts of the cashier from loading.
Retention of records Wallet references and withdrawal checks stay on file after a session ends so a later dispute can be traced. Ask us to delete anything that is not needed for that purpose.
Requesting a change Name, number or email changes go through the contact form with a matching document check. It keeps your wallet name and account name aligned, which is what releases a payout.

Questions We Get About The Terms

These are the terms questions that come up most at the cashier: wallet names, interrupted rounds, closing an account and what happens when a clause is edited. If yours is not here, live chat is quicker than email because the agent sees your account while you talk. Written questions still get a written reply, which helps if you want the exchange saved.

Yes. The tick box at registration is the acceptance step, and it covers wallet use, game rules and withdrawal checks. Nothing else needs signing, but read the clauses before you tick.

No. Deposits and payouts are matched to the name on your account, so a transfer from a friend's Nagad or Rocket wallet is returned to the sender during verification.

The round settles on the outcome the provider records, not on what your screen showed when it froze. Report it through cashier chat and the agent can pull the round reference.

Send a written request from your registered email. We confirm receipt, settle any balance still in the wallet, and the account stops accepting new deposits from that point.

They can, when a payment route or local rule shifts. The page carries the current date, and continuing to use your account after a change counts as accepting the edited version.

It depends on your local law and eligible regions, so the clauses do not promise a single forum. Raise the issue with our support desk first and keep the written thread as your record.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.