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How 33zz Handles Your Personal Information

This page tells you exactly what data we collect when you use 33zz, how we use it, and what rights you have over it. Access to our platform depends on your local law and eligible regions in Bangladesh.

Account data onlybKash, Nagad, Rocket payment contextNo third-party sale of your dataYour rights, your request
33zz How 33zz Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct, or request deletion of your personal data, our support team handles those requests directly. You can reach us through live chat inside your account, by email, or through our help desk. We aim to respond to all data-related requests within a reasonable timeframe. Availability depends on local law and eligible regions.

Live Chat Open your account dashboard and start a live chat session. Describe your data request and our team will confirm receipt and next steps.
Email Support Send your request to our support email address listed in your account settings. Include your registered contact number for faster matching.
Help Desk Ticket Submit a formal data request ticket through the help desk portal. Track the status of your request directly from your account.
DATA SECURITY PRACTICES

How We Protect and Manage Your Information

Security is built into how we run accounts on 33zz — not added on top. We use SSL encryption across all account pages, including the cashier where your bKash, Nagad, and Rocket transactions are processed. Login sessions use OTP verification to confirm it is you before granting account access. Data handling follows the access rules described below.

Encryption on Every Page SSL encryption covers all account and cashier pages. Your payment details — whether you use bKash, Nagad, or Rocket — are transmitted over a secure connection at every step.
Cookie Use and Control We use session cookies to keep you logged in and analytics cookies to understand lobby behaviour. You can manage cookie preferences through your browser settings at any time.
Account Access Verification Every login goes through OTP verification tied to your registered mobile number. Unrecognised devices trigger an additional check before your account session is opened.
Data Retention and Deletion We keep your data for as long as your account is active and for the period required by applicable rules. Once that period ends, data is deleted or anonymised. Submit a request through support to start the process.

Your Privacy Questions Answered

These are the questions we hear most often about how 33zz handles personal data. If your question is not covered here, contact our support team directly through live chat or email.

We collect your name, mobile number, and the wallet identifier you use — such as your bKash or Nagad number. We also log device and session data automatically to keep your account secure.

We share limited data only with payment processors like bKash, Nagad, and Rocket, and with identity verification services when processing a withdrawal. We do not sell your data to advertisers.

Yes. Submit a data access request through live chat or by emailing support. Include your registered contact number so we can locate your account record quickly.

Open a help desk ticket or contact us by email with a deletion request. We will confirm what data can be removed and how long the process takes under applicable rules.

Session cookies keep your login active. Analytics cookies help us understand how the lobby is used so we can improve it. You can control both through your browser settings at any time.

We record your wallet identifier to match payments to your account, but we never store your PIN or password. All cashier pages run over SSL encryption so data moves securely.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.